Return Policy

Terms and conditions for returning purchased products. Here’s a general overview of a typical return policy:

1. Timeframe: Items can usually be returned within a specific number of days (e.g., 7 or 10 days) from the date of purchase or delivery.
2. Condition of Items: Returned items often need to be unused, in their original packaging, and in resellable condition.
3. Provide a parcel unboxing video as part of the return or refund process.
4. Refund Methods: Refunds are usually processed in the original form of payment (credit card, debit card, Bank account etc.), or as store credit.
5. Exceptions/Non-returnable Items: Some items, like personal hygiene products, custom items, digital downloads, or clearance products, may be non-returnable.
6. Shipping Costs: In many cases, the buyer is responsible for return shipping costs unless the item was damaged, defective, or the wrong item was shipped.

Need help?

Contact us at customercare.@trivenicollection.com for questions related to refunds and returns.